Technical Support

Our technical advice on high technology fluid sealing is freely available to all OEM designers, end users, maintenance specialists and plant refurbishment contractors.

James Walker’s applications engineers and industry specialists solve sealing problems around the globe. They excel when confronted with those sticky problems that design codes do not cover and standard products cannot handle.

They will advise and custom design the optimum sealing solution for your plant and equipment. But, as well as working with customers at OEM design stage, they are just as willing to kneel in slurry to solve a maintenance problem that is costing you expensive downtime.

Maybe the answer is a new type of sealing system — or the re-engineering of your existing system to make it more efficient. Often our engineer knows that one of our 200,000 different products will work, probably a stock item from 10-million we hold for immediate despatch.

Problem solving is a challenge we enjoy. Our extensive research and development programmes — carried out at James Walker Technology Centre — are targeted to deliver new materials and products that meet tomorrow's fluid sealing requirements before they arise. They also play a vital role in solving sealing problems for specific customers.

Partnering contracts

Technical support is a fundamental aspect of every longterm partnering deal we sign with major customers. Often the contract covers a multitude of different fluid sealing demands across a large number of sites on an international basis.

In these circumstances, an industry specialist will be allocated to the customer with a dedicated team to ensure that every aspect of technical support and customer service is handled smoothly and with super efficiency.

Under partnering contracts, local stockholding of specific sealing items is often arranged together with production and refurbishment facilities as part of the overall service.

For more information contact your local James Walker office or complete our enquiry form..