Team Leader Service Center

📍 Location: Oslo, Norway

Are you an experienced leader with a background in manufacturing, a strong technical understanding, and a genuine commitment to people, quality and continuous improvement?

We are looking for an experienced and hands-on Team Leader – Service Centre to join our team in Oslo.

At James Walker, we develop and manufacture high-performance sealing solutions for some of the world's most demanding industries. We are now looking for a Team Leader who can combine effective people management, operational leadership, health and safety, and quality to ensure our Service Centre performs at its best.

Your Role

As Team Leader – Service Centre, you will be responsible for the day-to-day operations and management of the Service Centre, with a focus on safe, efficient and high-quality production.

You will work closely with the Operational Planner Manufacturing and all other Service Centre employees to ensure effective production planning, coordination and execution of daily production activities.

You will have people management responsibility for the team and play an important role in developing employees, improving work processes and ensuring the department meets its targets for health and safety, quality, delivery, productivity and continuous improvement.

Your Key Responsibilities:

• Lead and coordinate the day-to-day operations and production activities within the Service Centre.

• Manage the team, including employee follow-up, development, training and workforce planning.

• Allocate and prioritise tasks to ensure efficient production and on-time delivery.

• Monitor capacity, productivity and production performance, and implement corrective actions when needed.

• Ensure that work is carried out in accordance with applicable requirements, work instructions, specifications and quality standards.

• Take particular responsibility for health, safety and quality within the Service Center, including risk management, non-conformance follow-up and improvement actions.

• Drive continuous improvement using Lean principles and contribute to a culture of learning and development.

• Monitor production equipment, working methods and systems to ensure efficient and effective operations.

• Report on and follow up KPIs related to health and safety, quality, delivery and productivity.

• Work closely with the Operations Manager and other departments, including Warehouse, Procurement and Sales.

What You Bring

Essential Skills & Experience:

• Experience in a manufacturing environment.

• Experience in people or team management.

• Strong technical understanding.

• Experience in quality management and quality assurance.

• Good understanding of health and safety practices.

• Strong IT skills and experience with business systems.

• Good written and spoken Norwegian and English skills.

• A structured and systematic approach to work.

• The ability to take initiative, prioritise and get things done.

• A practical, hands-on approach to leadership.

It Would Be an Advantage If You Have:

• A relevant vocational qualification or technical education.

• Experience with ISO 9001 and/or ISO 45001/14001.

• Experience with Lean, Kaizen or similar continuous improvement methodologies.

• Experience with ERP systems, preferably SyteLine.

• Experience with audits, non-conformance management and corrective actions.

• Experience in training and developing competencies within a manufacturing environment.

Who You Are

You are a confident and decisive leader who enjoys working closely with people and being involved in day-to-day operations.

You are structured, solution-oriented and quality-conscious, and you enjoy creating order, setting clear priorities and motivating others. At the same time, you are comfortable taking a hands-on approach and contributing on the production floor whenever needed.

You take ownership, follow through on your commitments and continuously look for opportunities to improve the way things

James Walker Values and Behaviours

Our values and ethos are central to the way we do business. They help to shape the culture of James Walker by defining the behaviors we expect from each other and guiding us in how we make decisions.

Treat others as they would like to be treated

Share your experiences and always welcome feedback

Earn people’s trust; see things from their point of view

Never stop learning; recognise failure and celebrate success

Understand our customers and what they need

Be an expert in what you do

Give your work the personal touch, showing people, you enjoy what you do

Deliver great service and make someone’s day

If something goes wrong, amaze people with a dazzling recovery

Make things happen and give it your best

Get it right first time and never pass on a fault

Keep your promises

Inspire others by the way you do things

Never be afraid to try something new

Ask yourself, “is this my best?”

Ready to Elevate Your Career?

If you’re ready to take your technical experience to the next level in a dynamic, industrial environment, we want to hear from you.

📩 Apply HERE.