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Privacy notice ‑ UK GDPR

Your rights in relation to how we collect, store and use information about users of this website.

This privacy notice covers, the data we collect from you when you use this site and when you contact us using the details on our contacts section. We are required to notify you of this information under UK GDPR (meaning The Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019 and The Data Protection Act 2018 and other UK data protection legislation as implemented from amended from time to time).

These are our reasons for collecting your data, what we do with it and what your rights are.

Who are we?
We are James Walker Group Limited, company registration number 176600, incorporated in England and Wales which, together with our subsidiary companies, forms the James Walker group of companies. You can email us directly or call us on +44 1483 746 146.

Purpose of processing
We process your personal data to respond to enquiries and provide you with information about our company, our products and services and, if you visit our premises, to manage safety and security.

Basis of processing
We process your personal data on the basis that it is in our legitimate interest to do so in the following ways:

  • to respond to your enquiry, when you enquire about our company, products and services;
  • to carry out our obligations arising from any contracts entered into between you and us;.
  • to provide you with information on our products and services which we believe may be of interest to you (if you have opted-in to receive marketing communications); and
  • to notify you about changes to our service.

You can object to our processing at any time by emailing us directly or by unsubscribing from our emails. If you object to our processing and we decline to action your objection then we will tell you our reasons for doing so.

If you visit our premises, we will process your personal data, including by the use of CCTV, on the basis that it is in our legitimate interest to manage the safety and security of visitors, our staff and our premises.

Special Category Data
There are additional rules we must follow if we collect certain types of more sensitive data, known as Special Category Data which would include details of your ethnicity, beliefs, health and sexuality. However, we do not collect any Special Category Data about you.

What personal data do we collect, hold and process? When you visit, and if you consent to the relevant cookies, we collect information about how you use the website and the device(s) that you use to access the website. This includes typically the following information about you:

  • the Internet domain, Geo IP information and Internet address of the computer you are using
  • identification of the page or service you are requesting
  • the type of browser and operating system you are using
  • date and time of access
  • the Internet address of the website from which you arrived at our website
  • cookies information (as detailed in our Cookie Notice)

If you provide the following data, we will collect, hold and process it. This would include:

  • Your name and job title.
  • Your company name.
  • Your email address.
  • Your postal address.
  • Your telephone number.
  • Your vehicle registration when you visit our premises.
  • CCTV images when you visit our premises.

Do we ever share personal data?
We will share your data if required to do so (a) to meet our legal requirements or (b) by a legitimate law enforcement agency or (c) if we have a legitimate reason to do so.

We will never share your data with third parties without a legitimate reason and a lawful basis to do so.

How do we keep your data secure?
We take the security of your personal information very seriously: we have put appropriate organisational safeguards and security measures in place to protect unauthorised access to, or use or disclosure of your personal information.

Your rights
You have a number of rights relating to the processing of your data, if you would like to use them then please email us directly.

We won’t charge you for doing any of the following; however, we may make a charge in the case of frequent repeat requests:

  • Access: You have the right to a copy of the data we hold about you.
  • Rectification: If you think some of the data we hold is wrong then you have the right to ask us to correct it.
  • Erasure: You have the right to ask us to delete the data we hold about you. Where we are holding the data to fulfil a contract with you then we will need to retain the data in accordance with the data retention requirements shown below.
  • Restriction: You have the right to ask us to temporarily cease processing your data, for example you can ask us to restrict processing whilst we verify corrections which you have requested.
  • Awareness: You have the right to be fully informed about why and how we process your information. This privacy notice is intended to meet that requirement, but please do contact us if you have any questions.
  • Object: You can object to us processing your data at any time, for example by unsubscribing from direct marketing messages.
  • Data portability: You can request a copy of your data in a digital format which you can then supply to another provider.
  • Automated decision making: We don’t apply any automated decision making algorithms for the processes covered by this privacy notice.

How long do we keep your data for?
We will keep and process your personal information for as long as necessary to meet the purposes for which it was originally collected.

There are a number of factors influencing how long we will keep your personal information, including:

  • To comply with applicable laws and regulations or set out in codes issued by regulatory authorities or professional bodies.
  • Our business processes, associated with the type of product or service that we have provided to you.
  • The type of data that we hold about you.
  • To enable us to respond to any questions, complaints, claims or potential claims.
  • If you or a regulatory authority require us to keep your data for a legitimate purpose.
  • In line with our document retention policy and processes.

What happens when I follow links to other websites?
If you follow a link from our website to another website then you should read the privacy policy on the other website prior to providing your data to them.

Transferring your data
We may transfer your data to a company within our group of companies outside the United Kingdom, for example, if you contact us in relation to a product/service provided by one of those companies. If this is the case, it will be transferred on the basis that (a) that country, territory or organisation is designated as having an adequate level of protection, (b) that the organisation receiving the information has provided adequate safeguards by way of standard data protection clauses or (c) by way of compliance with an approved code of conduct.

Whether we transfer your data within or outside the United Kingdom we will always ensure that we have a lawful basis for doing so. This will normally be that it is in our legitimate interests to make the transfer, in order to manage and respond to your enquiry or to carry out our obligations arising from any contracts entered into between you and us.

If you consent to the use of analytics cookies, or submit an enquiry form via our website (for which use of the reCaptcha feature is required), then certain data may be transmitted to and stored by Google, Inc on servers in the United States, as detailed in our Cookie Notice and Contact Us form. Google’s own terms and conditions and privacy information can be found here

Making a complaint
To make a complaint please email us directly. You can also contact the Information Commissioner’s Office (ICO) on their helpline +44 303 123 1113 or online at If you contact the ICO they will normally ask you to contact us first.

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