From your first contact you will appreciate that our aim is to provide you with the very best in terms of...
- Technical support
- Customer support
- Quality products
We take these aspects of our worldwide operation very seriously indeed, based on our vast experience of meeting industry's demands for high performance fluid sealing technology.
Our aim is to provide the ultimate in customer service and support through our field sales teams and dedicated, industry focused teams based in our operational headquarters at Crewe with streamlined logistics, a consistent pricing policy and the wider availability of quality assurance and technical support.
Our sales teams are fully aligned to the James Walker industry focused approach, placing personnel with relevant industry expertise in direct contact with each customer. Through this channel every customer will also have access to the technical expertise of product managers, applications engineers and materials specialists in any one of our manufacturing centres of excellence.
Representing all technologies from the James Walker sealing products and services business allows us to offer a broader range of solutions to our customers; leveraging the world class expertise and experience of our manufacturing businesses in materials development, seal design, bolting technology and plastics and metal machining.
James Walker Global Export Division
Our extensive research and development programmes are targeted to deliver new materials and products that meet tomorrow's fluid sealing requirements before they arise. They also play a vital role in solving sealing problems for specific customers.
Problem solving is a challenge we enjoy. Our world-class materials research and product testing laboratories are staffed by teams of dedicated scientists who prove the design integrity and quality of every item we supply.
We supplement our in-house research facilities with those at national institutions and other centres of excellence. Independent laboratories across the world also carry out third-party testing of our products to specific national and industry standards. James Walker is a founder member of the European Sealing Association, participating in joint research programmes with other members, and belongs to many other influential bodies.
On-site advice is provided by large teams of James Walker's local representatives, backed worldwide by highly experienced industry specialists, applications engineers and materials scientists. Together, they possess the specialised knowledge, practical experience and technical facilities to solve any relevant fluid sealing problem for our customers.
Customer training is another important service we provide. This ensures that end-users are kept up to date with the latest developments in sealing technology, and can specify and install new (and existing) products in the most efficient way.
Training is carried out on-site to provide hands-on experience. Courses are tailored to each customer's requirements. This service is backed by free training videos and CD-ROMs on fitting techniques that act as an 'instant refresher course' for busy maintenance engineers.
James Walker quality
Quality design, quality manufacture and quality service are paramount throughout our worldwide operation. No effort is spared to achieve the highest possible standards.
We start with the best raw materials and use advanced production techniques with strict quality control, culminating in an exacting inspection procedure of the finished product.
Our quality systems are third party registered to BS EN ISO 9001. We are also regularly assessed and quality-approved by a wide range of industry bodies and individual customers - including multinational corporations, utilities and government organisations.